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Last Updated: 1 September 2026
Townway is an online marketplace. Products may be supplied and dispatched by participating sellers, and delivery availability depends on the seller, product and serviceable delivery location.
Orders may be delivered to eligible serviceable locations in India. Availability is checked using the delivery address or pincode and may vary by seller or product.
Where an estimate is shown, many orders may arrive approximately 3–7 business days after dispatch. Delivery estimates are not guarantees and may change because of seller processing, courier operations, holidays, weather, location or other circumstances outside reasonable control.
Applicable shipping or delivery charges are shown before the order is confirmed. Charges can vary by seller, product, weight, location, delivery method or an eligible promotion.
Where supported, tracking information may be available by SMS, email, the Townway app or My Orders. Items from different sellers or locations may be delivered separately.
If delivery cannot be completed because the address is incorrect, the recipient is unavailable, the location is inaccessible or another delivery issue occurs, the carrier or seller may attempt redelivery or return the shipment as applicable.
If a package appears materially damaged or tampered with, customers should document the condition and contact Townway support as soon as possible. Where the applicable return/refund policy requires notification within 48 hours, that time limit applies.
Cash on Delivery is available only where it is offered for the selected product, seller and delivery location.
Participating sellers are responsible for preparing and handing over their orders. Townway may facilitate shipping options, tracking and customer support.
Email: support@townway.in
