💸 TOWNWAY Refund Policy

Effective Date: 2024-06-30
Website: www.townway.in
Email: contact@townway.com

✅ 1. Refund Eligibility

• Refunds are processed for:
  • Eligible returned items
  • Order cancellations before shipment
  • Damaged or defective products reported within 48 hours

• Refunds are not provided for non-returnable items unless they are defective or damaged.

📥 2. Refund Process

• Refunds are initiated after the item is picked up and verified (if applicable).

• Refund methods:
  • 🏦 Bank/UPI – 5 to 7 business days
  • 💳 Credit/Debit Card – 7 to 10 business days
  • 🛍️ Wallet Refund – Instant if selected

🧾 3. Proof of Purchase

• A valid order ID and proof of purchase (invoice or email confirmation) is required.

• For damaged/defective items, please share photo/video evidence with the request.

🚫 4. Non-Refundable Situations

• Items marked as non-returnable

• Products damaged due to misuse or mishandling

• Requests raised after the refund window has expired

🔍 5. Refund Status Tracking

• Refund updates are shared via email/SMS.

• You can also track refund status in the “My Orders” section on the Townway app or website.

📞 6. Contact for Help

If your refund is delayed or not received:
📧 Email us at contact@townway.com
📌 Include your Order ID and Refund Reference Number (if available)

📜 7. Policy Changes

Townway reserves the right to change or update this refund policy at any time.
Continued use of our services implies acceptance of the latest terms.