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📅 Effective Date: 30 June 2024
🔄 Last Updated: 1 September 2026
🌐 Website: www.townway.in
📧 Email: support@townway.in
This Refund Policy explains when and how refunds may be issued for purchases made through TOWNWAY.
TOWNWAY is an online marketplace where products may be offered by participating sellers. Refund eligibility may depend on the product, seller, order status, payment method and applicable Return and Cancellation Policies.
A refund may be provided in eligible situations including:
Refund eligibility is subject to verification of the order and, where applicable, the returned product.
Certain products may be marked as Non-Returnable due to reasons such as:
Where a product is marked as Non-Returnable, a normal change-of-mind return may not be available.
However, a non-returnable product may still be reviewed where the customer receives an item that is:
Any applicable rights available under Indian law will continue to apply.
Where return of the product is required, the refund will normally be initiated after the returned product has been received or picked up and successfully verified.
The verification may include checking:
After verification and approval, TOWNWAY will initiate the eligible refund.
Where possible, refunds will normally be processed to the original payment method used for the order.
Depending on the payment method, refunds may be processed through:
Customers will not normally be required to make any additional payment in order to receive an approved refund.
Once an eligible refund has been approved and initiated, the estimated processing time may vary depending on the bank, payment provider or payment method.
Typical processing times may include:
These are estimated timelines.
Actual credit to the customer's account may depend on the customer's bank, card issuer, payment gateway or payment service provider.
Customers may be required to provide information necessary to verify the refund request.
This may include:
For damaged, defective, missing or incorrect products, customers should provide appropriate supporting evidence when submitting the request.
If a product arrives damaged, defective or materially different from the product ordered, the customer should report the issue through TOWNWAY as soon as reasonably possible.
Where the applicable product policy specifies a reporting period, the request should be submitted within that period.
For products currently subject to a 48-hour damage/defect reporting requirement, customers should report the issue within 48 hours of delivery.
The product and supporting evidence may be reviewed before approving a replacement, return or refund.
Where an order has been prepaid but cannot be successfully fulfilled or delivered, the order will be reviewed.
If the customer is eligible for a refund, the applicable amount will be refunded to the original payment method or another approved refund method.
A refund may not be applicable where delivery fails because of circumstances attributable to the customer and applicable charges are permitted under the relevant order or delivery terms.
If an eligible prepaid order is cancelled before dispatch or fulfilment, the applicable refund will be initiated according to the TOWNWAY Cancellation Policy.
If an order has already been dispatched, cancellation may no longer be available and the applicable Return Policy may apply instead.
A refund request may be rejected where:
Any rejection will remain subject to applicable consumer-protection laws.
Whether delivery or shipping charges are refundable depends on the reason for the refund and applicable order conditions.
Where a refund results from:
eligible charges may also be refunded where applicable.
For customer-initiated returns that are unrelated to seller error or product defect, certain delivery or return charges may be non-refundable where clearly disclosed and permitted by law.
Where an order was purchased using a coupon, promotional discount or other offer, the refund will normally be based on the actual amount paid for the eligible product.
Coupons, promotional benefits or discounts may not necessarily be restored after cancellation or return unless specifically stated in the applicable promotional terms.
Customers may receive refund updates through available channels such as:
Where a refund reference number is generated, customers should keep it for future reference.
If TOWNWAY confirms that a refund has been initiated but the amount has not yet appeared in the customer's account, the customer should allow the applicable bank or payment-provider processing period.
If the expected processing period has passed, contact TOWNWAY Customer Support.
Please provide:
📧 Email: support@townway.in
TOWNWAY may review return and refund requests to protect customers, sellers and the marketplace from fraudulent or abusive activity.
TOWNWAY may request reasonable supporting information before approving a refund.
Accounts or transactions involving suspected fraudulent activity may be investigated and appropriate action may be taken in accordance with applicable law and TOWNWAY policies.
Products sold through TOWNWAY may be supplied by participating independent sellers.
The applicable seller and product conditions may affect return and refund eligibility.
However, TOWNWAY aims to ensure that refund conditions are clearly communicated to customers and that eligible refund requests are processed according to the applicable TOWNWAY policies and legal requirements.
TOWNWAY may update this Refund Policy from time to time to reflect changes in:
The latest version will be published on www.townway.in with the updated Last Updated date.
Changes will apply in accordance with applicable law.
For questions regarding refunds, returns, cancellations or refund status, please contact:
📧 Email: support@townway.in
🌐 Website: www.townway.in
📍 Contact Page: www.townway.in/contacts
