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📅 Effective Date: 26 August 2026
🔄 Last Updated: 1 September 2026
🌐 Website: www.townway.in
📧 Email: support@townway.in
This Return Policy explains the conditions under which products purchased through TOWNWAY may be returned.
TOWNWAY operates an online marketplace where products may be supplied by participating sellers. Return eligibility may vary depending on the product category, product condition and any clearly displayed product-specific restrictions.
Unless a product is clearly identified as Non-Returnable, eligible products may generally be returned within 7 days from the date of delivery.
To qualify for a standard return, the product should normally be:
The product must not have been damaged, altered or misused after delivery.
Certain products may be identified as Non-Returnable because of their nature, hygiene requirements, perishability, safety considerations or other applicable restrictions.
Examples may include:
Where a product is non-returnable, this condition should be displayed on the applicable product page before purchase.
A product marked Non-Returnable may still be eligible for review where the customer receives an item that is:
Customers should report damaged, defective or incorrect products as soon as reasonably possible.
Where the applicable product policy requires reporting within 48 hours of delivery, the request should be submitted within that period.
Townway may request photographs, videos, packaging details, serial numbers or other reasonable evidence to verify the issue.
To request an eligible return:
TOWNWAY may coordinate the return with the relevant seller, delivery service or logistics partner.
If the Return option is not available but you believe the product qualifies for return, contact:
📧 support@townway.in
A return request may be reviewed before approval.
Verification may include checking:
Approval of a return does not automatically mean that a refund has been completed.
Refund processing begins according to the TOWNWAY Refund Policy after the returned product has been received and successfully verified where applicable.
For an eligible customer-initiated return, such as a permitted change-of-mind return, the customer may be responsible for applicable return shipping charges.
Where pickup is available, TOWNWAY, the seller or an approved logistics partner may arrange collection.
Where self-shipping is required, the customer should:
Where a return is approved because the customer received:
the customer will normally not be charged return shipping costs, subject to verification and applicable law.
For eligible customer-initiated standard returns, a 10% restocking fee calculated on the returned product price may be deducted from the eligible refund.
The 10% restocking fee will normally not apply where the return is approved because the product was:
This distinction ensures that customers are not charged a restocking fee for a verified problem that was not caused by them.
Refunds for successfully returned products are governed by the separate TOWNWAY Refund Policy.
Where a return is required, the refund will normally be initiated only after:
Where applicable, deductions may include:
These deductions will generally not apply to verified damaged, defective or incorrect-product cases where TOWNWAY or the seller is responsible.
Refunds are normally issued to the original payment method according to the processing timelines stated in the TOWNWAY Refund Policy.
Direct product exchanges are not generally offered under this policy.
If an eligible product needs to be changed, the customer should normally:
Where a replacement is specifically offered for a damaged, defective or incorrect product, the available option will be communicated to the customer.
Returns apply primarily after a product has been delivered.
For orders that have not yet been shipped:
Order cancellations are governed by the separate TOWNWAY Cancellation Policy.
A return request may be rejected where:
Any decision remains subject to applicable consumer-protection laws.
Customers should return products using appropriate packaging to prevent damage during transportation.
Where reasonably possible, the original product packaging should be used.
A customer may be responsible for damage occurring during self-shipping where the product was inadequately packed.
For pickup arranged through TOWNWAY or an approved logistics partner, customers should keep the product ready with its original accessories and applicable packaging.
TOWNWAY operates as an online marketplace involving participating sellers.
Sellers are responsible for supplying products in accordance with the applicable product description and order information.
Participating sellers are expected to comply with applicable TOWNWAY return requirements and product-specific return conditions.
TOWNWAY may coordinate, review or mediate eligible return-related issues between customers and sellers.
Nothing in this Return Policy is intended to restrict any statutory consumer rights available under applicable Indian law.
Where applicable law provides the customer with rights beyond this policy, those legal rights will continue to apply.
If you experience a problem involving:
please contact TOWNWAY Customer Support.
When contacting us, please provide your:
📧 Email: support@townway.in
TOWNWAY will review eligible return-related issues and assist in resolving them according to the applicable policies.
TOWNWAY may update this Return Policy from time to time to reflect changes in:
The latest version will be published on www.townway.in with the updated Last Updated date.
Changes will apply in accordance with applicable law.
For questions regarding returns or return eligibility, please contact:
📧 Email: support@townway.in
🌐 Website: www.townway.in
📍 Contact Page: www.townway.in/contacts
