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At TOWNWAY, we believe online shopping should be simple, convenient and transparent.
TOWNWAY is an Indian online marketplace that connects customers with participating sellers offering products across a wide range of categories.
Through www.townway.in and our mobile applications, customers can discover products, compare available options, place orders, make payments using available payment methods and track their purchases where tracking is supported.
Our goal is to create a marketplace that helps customers shop conveniently while providing sellers with an opportunity to reach more customers through digital commerce.
TOWNWAY operates as an online marketplace platform.
Products displayed on TOWNWAY may be offered and fulfilled by participating independent sellers.
Depending on the order, TOWNWAY may facilitate:
The seller responsible for an order may be identified through the applicable product, order or invoice information.
TOWNWAY enables customers to discover products across multiple categories, which may include:
Product availability may vary depending on the seller, customer location and serviceable pincode.
TOWNWAY is designed to serve both customers and sellers.
We aim to provide:
TOWNWAY provides participating sellers with tools and marketplace services that can help them:
Seller participation is subject to applicable TOWNWAY onboarding, approval and marketplace requirements.
Participating sellers are responsible for providing accurate information regarding their products, including where applicable:
TOWNWAY may review seller accounts and product listings and may restrict or remove listings that violate marketplace requirements or applicable laws.
TOWNWAY does not permit sellers to intentionally offer misleading, unlawful or prohibited products through the platform.
Customers can use the payment methods made available during the TOWNWAY checkout process.
Depending on the order and availability, these may include electronic payment methods and/or Cash on Delivery.
Electronic payments may be processed through authorized third-party payment service providers.
Customers should make payments only through the payment options officially displayed by TOWNWAY during checkout or through authorized TOWNWAY channels.
TOWNWAY supports delivery to eligible serviceable locations in India.
Delivery availability depends on factors including:
Depending on the order, delivery may be handled by:
Tracking information will be provided where supported by the applicable delivery method.
For complete information, customers should review the TOWNWAY Shipping Policy.
Eligible orders may be subject to TOWNWAY's applicable:
Return eligibility can vary by product.
Certain products may be identified as Non-Returnable because of hygiene, perishability, customization, safety requirements or other applicable restrictions.
Customers should review the product information and applicable policies before completing a purchase.
Protecting customer information is important to TOWNWAY.
Personal information is handled in accordance with the TOWNWAY Privacy Policy.
Electronic payments may be processed through authorized payment service providers using their applicable security systems.
Customers should never share passwords, OTPs or sensitive payment credentials with unauthorized persons.
TOWNWAY provides customer support for matters including:
Support availability and response times may vary depending on the nature of the request.
Email: support@townway.in
Website: www.townway.in
Contact Page: www.townway.in/contacts
Our vision is to build a customer-focused digital marketplace that connects customers and sellers through convenient, transparent and reliable technology.
We aim to make digital commerce more accessible to businesses while providing customers with a simple way to discover and purchase products online.
Our mission is to:
TOWNWAY is committed to operating a marketplace where:
We will continue improving TOWNWAY as our marketplace, seller network and services develop.
Shop conveniently. Connect locally. Grow digitally.
🌐 www.townway.in
📧 support@townway.in
