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Effective Date: 1 September 2025
Last Updated: 1 September 2026
Welcome to TOWNWAY.
TOWNWAY respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications and related services.
This Privacy Policy explains how TOWNWAY collects, uses, shares, stores and protects information when you visit www.townway.in, create an account, place an order, communicate with us or otherwise use TOWNWAY services.
TOWNWAY operates an online marketplace that enables customers to discover and purchase products offered by participating sellers. Certain information may therefore be shared with the relevant seller, delivery partner, payment service provider or other service provider when necessary to complete an order or provide requested services.
By using TOWNWAY, you acknowledge the practices described in this Privacy Policy.
Depending on how you use TOWNWAY, we may collect the following categories of information.
This may include:
When you place an order, we may collect information such as:
Payments made through TOWNWAY may be processed by authorized third-party payment service providers.
TOWNWAY may receive information such as payment status, transaction reference number, payment method and other information necessary to process or verify a transaction.
Sensitive payment credentials, such as complete card details, are handled by the applicable payment service provider according to its security and regulatory requirements and are not intended to be directly stored by TOWNWAY unless specifically required and permitted by applicable law.
When you use TOWNWAY, certain technical information may be collected automatically, including:
When you contact TOWNWAY or communicate through our services, we may collect:
We may use personal information for purposes including:
Where required by applicable law, we will obtain appropriate consent before using personal information for purposes that require such consent.
TOWNWAY is an online marketplace involving participating sellers.
When you place an order, information reasonably necessary to fulfil that order may be shared with the seller responsible for supplying the relevant product.
This may include:
Sellers are expected to use customer information only for legitimate order fulfilment, customer service and other purposes permitted under applicable law and TOWNWAY marketplace requirements.
TOWNWAY does not sell your personal information.
We may share information with third parties where reasonably necessary to provide our services.
Information may be shared with the seller responsible for fulfilling your order.
Information required to process, confirm, refund or investigate payments may be shared with authorized payment service providers.
Information such as your name, delivery address, mobile number and order details may be shared with delivery partners where necessary to deliver your order.
We may use service providers for services such as:
Such providers may process information only to the extent reasonably necessary to provide their services.
Information may be disclosed where required by applicable law, regulation, legal process or lawful request from an authorized authority.
Information may also be disclosed where reasonably necessary to investigate fraud, protect users or protect the rights and security of TOWNWAY.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
When information is no longer required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.
Subject to applicable law and the circumstances of your request, you may be able to:
Some information may need to be retained even after an account-deletion request when required for legal, regulatory, fraud-prevention, accounting, dispute-resolution or legitimate business-record purposes.
To submit a privacy-related request, contact:
support@townway.in
Users may request deletion of their TOWNWAY account and eligible associated personal information through available account-management options or by contacting TOWNWAY.
Account deletion may be subject to completion of pending orders, payments, refunds, disputes or other legal and operational requirements.
Certain transaction records may continue to be retained where required by applicable law.
For assistance with account deletion, contact:
support@townway.in
TOWNWAY uses reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
However, no website, mobile application, electronic communication or internet-based storage system can be guaranteed to be completely secure.
Users are responsible for protecting their account credentials, OTPs and passwords and should not share them with unauthorized persons.
TOWNWAY will never intentionally request passwords, OTPs or sensitive payment credentials through suspicious or unofficial communications.
If you suspect unauthorized use of your account, contact:
support@townway.in
TOWNWAY may use cookies and similar technologies to:
Users may control certain cookies using browser or device settings.
Disabling some cookies may affect the functionality of certain features.
Certain TOWNWAY services may use location information where necessary to:
Where device permission is required, users can control location access through their device settings.
TOWNWAY may send communications relating to:
Promotional communications may also be sent where permitted.
Users may opt out of eligible marketing communications, but essential transactional or service-related communications may still be sent.
For communication-related questions, contact:
support@townway.in
TOWNWAY services are not intended to be independently used by children who are not legally capable of entering into transactions under applicable law.
Where a minor uses TOWNWAY, such use should occur with the involvement and supervision of a parent or legal guardian as applicable.
We do not knowingly seek to collect personal information from children in violation of applicable law.
TOWNWAY may contain links to websites, applications or services operated by third parties.
TOWNWAY is not responsible for the privacy practices of independent third-party services.
Users should review the privacy policies of those services before providing personal information to them.
TOWNWAY may update this Privacy Policy from time to time to reflect changes in:
The latest version will be published on www.townway.in with an updated Last Updated date.
Continued use of TOWNWAY after an updated policy becomes effective will be subject to the updated policy, as permitted by applicable law.
This Privacy Policy and the processing of personal information through TOWNWAY will be governed by applicable laws and regulations of India.
Nothing in this Privacy Policy is intended to limit any privacy or consumer rights that cannot legally be restricted.
For privacy questions, account-related requests, complaints or requests concerning your personal information, please contact:
TOWNWAY Customer Support
Email: support@townway.in
Website: www.townway.in
Contact Page: www.townway.in/contacts
